Ipswich Hospital

During 2006 The Ipswich Hospital NHS Trust as part of a Turnaround project undertook a review of all expenditure across the Trust. One of the high spend areas was obviously Theatre and I looked at opportunities to reduce expenditure whilst trying to maintain or improve quality together with issues such as patient and staff safety. Drapes and Gowns was an area that I felt had opportunities that could deliver benefits to both our financial situation and my colleagues.

I reviewed the framework arrangement set up by NHS PASA and it appeared that Full Support Healthcare were able to offer products similar to our existing requirements but with savings. I met with the Chief Executive of the company an agreed that a full and detailed trial should be undertaken and its results submitted to our PAG (Product Assessment Group) for review. Full Support Healthcare Ltd provided all products for the trial, produced all evaluation sheets together with a final report which was then evaluated and verified by the PAG, with the approval given the change our product requirement to Full Support Healthcare.

Our HSDU department was, and continue to be, impressed with the delivery and support supplied by the company and any problems are rectified within hours rather than days. We did have, once the products were introduced into the Trust, objections and concerns raised by some Surgeons and Theatre staff but people on the whole do not like change. I spent a great deal of time working with these people allaying fears and we have now established these products into the Trust and the substantial savings originally identified have been, and continue to be realized. We undertake regular reviews and have good product and company representative support.

The Trust is confident that based on our previous spend and with little or no change in activity or protocols savings averaging 30% have been achieved.

The drive of the Chief Executive and her team allowed us to the deliver this project and we would recommend that other organizations who feel they might benefit should undertake a similar exercise.

Dave Mustoe MCIPS - Head of Procurement, Ipswich NHS Foundation Trust

“"No one can hold a candle to you on customer satisfaction."” “I was very impressed with the professionalism, knowledge and determination of the FSH staff..."” “"I worked with FSH on a trust wide implementation project in the West Midlands...."” “"We really couldn't run the courses without your support!"” “It is over a year now since we changed over to disposable gowns and drapes making a saving of over £4,000 per year.” “Conversion to Full Support Healthcare’s EASILITE Comfort range has enabled staff to work in comfort, without distraction. ” “"Our team have been extremely impressed with the support Full Support have been able to offer."” “We are delighted to have realised savings of 20% against our previous gown supplier” “I'm confident using the Easigown range because I know my team is fully protected” “We are so pleased to have formed such a friendly relationship with FSH” “After a rigorous fit testing process, these masks proved to be safe, comfortable, reliable - a superior product all round. ” “FSH's support will not only generate vital funds, but will ensure more people know where to turn should they need us.” “FSH's success is due to quality products at competitive pricing and their high levels of customer service & product training” “I have just returned from Ghana. These humanitarian missions are impossible without FSH's support” “FSH's generous donations of gowns & masks will ensure our teams can continue to operate well into the future” “FSH were very helpful in carefully planning the trial and working with the nursing staff and surgeons” “FSH - a successful, innovative and market-leading manufacturer of surgical and medical products” “I have found FSH to be very supportive and responsive, and am very satisfied with the products I use” “Substantial savings (averaging 30%) originally identified have been, and continue to be realized” “FSH represents excellent value for money products, from a company that listens to its customers.” “Sarah’s impact in delivering high quality surgical products to the medical sector has enabled her to build a fantastic business”

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